Accessibility

Accessibility Statement for the website www.santhanotforskate.com

This statement was drafted on 07/30/2025.

This content can also be read and made available in audio format using NVDA screen readers for Windows and VoiceOver for iOS. Alternatively, the “read page” function available in the UserWay PRO accessibility widget can also be enabled.

 

FFW S.r.l. is committed to ensuring the accessibility of its website www.santhanotforskate.com, in accordance with Legislative Decree of May 27, 2022, No. 82 implementing European Directive 2019/882.

FFW S.r.l. believes it is a collective moral obligation to allow everyone to access information, products, or services without encountering obstacles or barriers, so that everyone can live with dignity, equality, and independence. For this reason, resources have been invested to make the site easier to use and more accessible for all, including people with disabilities.

In compliance with Legislative Decree 82/2022, the following information is provided:

  1. information on the assessment of how the service meets accessibility requirements and the applicable requirements;
  2. general description of the service, in accessible formats;
  3. descriptions and explanations necessary to understand how the service works;
  4. description of how the service meets accessibility requirements;
  5. information demonstrating that the service delivery process and related monitoring ensure service compliance;
  6. assistance and reporting of any accessibility issues.

 

1.    Accessibility Requirements and Applicable Criteria

The digital accessibility requirements are outlined in Legislative Decree of May 27, 2022, No. 82 “Implementation of Directive (EU) 2019/882 of the European Parliament and of the Council, of April 17, 2019, on the accessibility requirements for products and services”, which refers to the UNI EN 301549 standard for technical aspects.

Specifically, the website's compliance must be evaluated against the criteria outlined in chapters 9 “Web” and 10 “Non-web content,” which refer to the Web Content Accessibility Guidelines (WCAG) 2.1 at level A+AA.

The four fundamental principles of digital accessibility, expressed by WCAG 2.1, are:

  • Perceivable - Content is presented in a clear and understandable manner.
  • Operable - The interface is easily navigable by all users.
  • Understandable - Information and operations are intuitive and easy to interpret.
  • Robust - The site is compatible with the most common assistive technologies.

Referring to the aforementioned UNI EN 301549 standard, which clearly lists the 50 success criteria to verify website accessibility, technical analyses were carried out on the website content including both textual and non-textual information, downloadable documents and forms, and bidirectional interaction forms, such as handling digital forms and completing authentication, identification, and payment processes.

Excluded Application Areas

Article 1, paragraph 5 of Legislative Decree No. 82/2022 states that the provisions of the decree do not apply to the following website content and mobile applications:

  • pre-recorded time-based media published before June 28, 2025;
  • office file formats published before June 28, 2025;
  • online maps and mapping services, where essential information for navigation is provided in an accessible digital format;
  • third-party content that is neither funded nor developed by the relevant economic operator nor under their control;
  • website and mobile application content considered archives, meaning they contain only content that has not been updated or revised after June 28, 2025.

 

2. General Description of the Service

This site is aimed at the end consumer and offers a sales service for the Santha brand, giving users the opportunity to discover, select, and purchase the company's men's and women's products. The user can explore the site using filters, add items to the cart or wishlist, register to access their personal area, manage orders, returns, and personal details. In addition to providing the complete purchase flow, the site also allows users to subscribe to the newsletter, consult customer service, and contact the company.

 

3. Service Functionality

The site can be accessed from desktop, tablet, and smartphone devices via major web browsers currently available and is available in both Italian and English.

The site's navigation is designed to be intuitive and consistent, through a main menu that provides direct access to the most relevant sections (shop for men and women, collections, and about).

Below is a detailed explanation of how the site's main services work:

  • browse products: the user can view different products by accessing menu items divided by gender and selecting the desired category.
  • access the reserved area: the site allows users to register and access their reserved area by selecting the relevant menu item from the dropdown in the header. On the dedicated pages, by entering the required information, the user can access their reserved area or create an account.
  • add products to favorites: users can save desired products by clicking the designated icon in the preview or on “Add to wishlist” on the product page. All items added to favorites are visible in the “Wishlist” page, accessible from the menu. From here, they can be added to the cart or removed.
  • make a purchase: users can purchase desired products by selecting the product and clicking the “add to cart” button on the product page after selecting the size. The product can also be added to the cart from the preview screen by clicking the dedicated icon, selecting the size, and then clicking the button. To proceed to checkout, users must click the dedicated icon at the top, continue to the checkout screen, log in or enter their data without registration, and select a payment method. Once all fields are filled, the order can be submitted and the purchase completed.
  • request a return: a return request can be made by both registered and non-registered users. Simply access the “Request a return” section from the menu and complete the dedicated form. Registered users can also submit the request directly from their reserved area.
  • navigate using filters: on product pages, users can refine their search using various types of filters.
  • submit an information request: users can request information via email, phone contact, or form submission. Relevant contact information is available on the “Contact” page accessible from the footer menu.
  • consult customer service: users can access a FAQ page dedicated to customer service by clicking the dedicated menu item available in the dropdown menu in the header or in the footer.
  • subscribe to the newsletter: users can subscribe to the newsletter by clicking the “subscribe” button in the footer and entering their details in the dedicated form.
  • store locator: users can find brand stores from the “store locator” page accessible via the “about” menu item.

4. Compliance with Accessibility Requirements

To enhance accessibility and user experience, FFW S.r.l. has integrated the UserWay PRO accessibility widget into the website covered by this statement. Its use by website users is completely free and helps improve the site's compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
UserWay PRO offers multiple features for improving the website's accessibility and user experience through a dedicated panel that can be accessed by clicking the widget icon or using the CTRL+U key...

  • Screen Reader: reads aloud all page content without needing to install an external reader.
  • Dictionary: allows access to dictionary definitions without leaving the website. Essential for users with cognitive disabilities, non-native English speakers, and more.
  • Larger Text: increases on-screen text size with four levels of magnification, making every part of the site more immediately readable.
  • Saturation: adjusts the color intensity of a website to high, low, or grayscale.
  • Contrast: inverts website colors or allows switching from light to dark contrast mode.
  • Smart Contrast: ensures that all site colors are fully ADA-compliant, enhancing content visibility.
  • Highlight Links: highlights links, buttons, and other clickable elements with bright, high-contrast colors, making them easier to identify and enhancing site usability, navigation, and overall accessibility.
  • Pause Animations: pauses auto-updating or moving content considered a barrier to accessibility, stopping distracting or flashing animations that may trigger seizures in vulnerable individuals.
  • Text Spacing: adjusts text and line spacing to improve readability for dyslexic and visually impaired users, offering three adjustment levels for a personalized and more accessible reading experience.
  • Line Height: increases line height to ensure more comfortable spacing for all on-site text.
  • Text Alignment: aligns site text to the left, right, or center to ensure a personalized and accessible reading experience.
  • Dyslexia Font: the “UserWay Dyslexia Friendly” font improves readability and offers a simpler, smoother reading experience for visitors with dyslexia.
  • Large Cursor: enlarges the standard cursor size by 400%, ensuring the pointer is always visible. Enables faster, more accessible navigation through hyperlinks, tabs, and form elements.
  • Tooltips: displays alternative text and ARIA labels for on-screen elements with a simple hover. Tooltips are high-contrast, clearly visible, and easy to read for visually impaired users with accessibility needs.
  • Page Structure: quickly reveals page headings, landmarks, and links in a clear, structured, easy-to-navigate, and accessible format. Helps users, with or without disabilities, find desired content more easily.

In addition to the features that users can activate from the accessibility menu, the UserWay PRO widget is capable of detecting numerous site non-compliances and making real-time corrections without modifying the source code—only what the browser displays on the screen. This makes the website more accessible to all end users, including those using assistive technologies.

The accessibility of web content for users utilizing assistive technologies, such as screen readers, alternative keyboards, or voice commands, is also supported by ARIA attributes, which help describe the role, state, and properties of user interface elements, communicate dynamic interactions (e.g., expandable menus, modals, sliders) to screen readers, and support keyboard navigation through complex components.

Additional Accessibility Requirements Related to E-commerce Services

The service ensures accessible identification, security, and payment functionalities, also through systems that render such features perceivable, operable, understandable, and robust.

Regarding electronic payments, the site uses major industry providers listed below:

Compliance Status

To determine the website's compliance status, the guidelines and evaluation checklist provided by AgID were used.

This website is partially compliant with the requirements set out in Appendix A of the UNI CEI EN 301549 standard. Since it was published before 06/28/2025, the company intends to achieve full compliance upon the release of a new website in the future.

 

5. Accessibility Monitoring Process

On the occasion of a future website update, FFW S.r.l. will pay particular attention to the service delivery process to ensure it meets the digital accessibility requirements. The company is also considering external consultancy support for the following activities:

  • technical accessibility audit through a gap analysis;
  • user testing of main user flows, including assistive technologies;
  • analysis of third-party technologies, plugins, and services implemented on the site;
  • reporting of gaps and non-compliance identified during technical audits and tests;
  • validation of corrections for the non-compliances found;
  • drafting of accessibility documentation for public use;
  • staff training on digital accessibility best practices;
  • definition of internal policies and handling procedures for user assistance requests.

FFW S.r.l. plans to carry out regular technical checks to monitor the site’s accessibility over time, potentially with contributions from third parties specialized in digital accessibility, in order to implement improvements, including those based on user suggestions.

In such cases, technical reviews will be conducted by an external consultant using updated tools in line with current regulations, rechecking compliance through semi-automated code checks, manual user tests, and assistive technologies.

 

6. Support and Reporting Issues

If you have difficulty accessing website content or functionality, or if you need any additional assistance, you can:

  • send a message to the following email: [email protected]
  • fill out the form on the following page: https://www.santhanotforskate.com/it/contatti
  • call the phone number: +39 055 3951108

Please include the following in your communication:

  • first and last name;
  • URL or section of the website related to your report;
  • a clear and concise description of the issue encountered;
  • tools used (operating system, browser, any assistive technologies);
  • any suggestions to improve accessibility.

Reports will be handled as soon as possible and may contribute to the ongoing improvement of the website’s accessibility.

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